Last updated: June 25, 2026
Introduction
This Privacy Policy explains how moon-reach collects, uses, discloses, and safeguards your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.
Information we collect
We collect information that you provide directly to us when you:
- Submit an enquiry form or request a consultation
- Communicate with us via email
- Subscribe to our newsletter or updates
- Engage with our services
The types of personal information we may collect include:
- Name and contact information (email address, postal address)
- Information about your workspace requirements and preferences
- Payment and billing information (for contracted services)
- Communications you send to us
How we use your information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Process transactions and send related information
- Send administrative information, updates, and service notifications
- Improve our website and services
- Analyse usage trends and preferences
- Comply with legal obligations
Legal basis for processing
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
- Consent: You have given clear consent for us to process your personal data for a specific purpose
- Contract: Processing is necessary for a contract we have with you, or to take steps at your request before entering into a contract
- Legal obligation: Processing is necessary for us to comply with the law
- Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests do not override those interests
Data sharing and disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: Third-party vendors who assist us in operating our website and delivering services, bound by confidentiality obligations
- Professional advisers: Lawyers, accountants, and other professional advisers as necessary
- Legal authorities: When required by law or to protect our rights and safety
Data retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.
Your rights
Under data protection law, you have rights including:
- Right of access: You can request copies of your personal data
- Right to rectification: You can request correction of inaccurate or incomplete data
- Right to erasure: You can request deletion of your personal data in certain circumstances
- Right to restrict processing: You can request that we limit how we use your data
- Right to data portability: You can request transfer of your data to another organisation
- Right to object: You can object to our processing of your data in certain circumstances
- Rights related to automated decision-making: You have protections against decisions made solely by automated means
To exercise any of these rights, please contact us at [email protected].
Cookies and tracking technologies
We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
International data transfers
Your information may be transferred to and maintained on servers located outside of your jurisdiction where data protection laws may differ. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place for any international transfers.
Children's privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
[email protected]
42 Clerkenwell Road, London EC1M 5PS, United Kingdom